I saw a message today on a Blues related Group of someone trying to relocate, but were told by the ticket office ‘a very high % had renewed ‘ so not lots of good options available.
It is annoying that we’re required to sit on a phone queue for several hours, or request a call back that never comes, when we don’t even know what seats are available.
I’m guessing (same as Wembley tickets) it’s better to go to the ticket office in person
I completely agree as well. I was hoping the ticket office would get a complete overhaul over the Summer, it may still happen, but given the process in place today, that hasn’t happened yet.
TresorLuntalaProblem is mate we have far more fans than Walsall. Those best seats available to renew would be in loads of baskets at the same time if the online window opened at 9am today. Plus people wanting to swap multiple seats would be at a disadvantage. I can understand them doing it over the phone or in person tbh. And I think the TO has lots of faultsI completely agree as well. I was hoping the ticket office would get a complete overhaul over the Summer, it may still happen, but given the process in place today, that hasn’t happened yet.
This system isnt in place though, and its quite a niche request. I may be wrong but i cant imagine the numbers looking to relocate are that high? I got my STH last year and the spot I ended up with wasnt quite what i was after, but I know the chance of 4 tickets together coming up in a 'better' location are slim, so im staying put. Id imagine the vast majority are the same.
And in the future, all being well then demand will continue to exceed supply and the numbers looking to relocate will reduce further as the available seats will be even fewer.
So rejigging an entire online system to cater for something it doesnt do currently, when the likelihood of it being required in the future is ever dimishing, probably isnt worth the time and effort. Just chuck them in a phone queue and sort it that way.
This system isnt in place though, and its quite a niche request. I may be wrong but i cant imagine the numbers looking to relocate are that high? I got my STH last year and the spot I ended up with wasnt quite what i was after, but I know the chance of 4 tickets together coming up in a 'better' location are slim, so im staying put. Id imagine the vast majority are the same.
And in the future, all being well then demand will continue to exceed supply and the numbers looking to relocate will reduce further as the available seats will be even fewer.
So rejigging an entire online system to cater for something it doesnt do currently, when the likelihood of it being required in the future is ever dimishing, probably isnt worth the time and effort. Just chuck them in a phone queue and sort it that way.
Id do it if it didnt involve taking a morning off work or hours on the phone
Its not niche, its a basic expectation thats been delivered poorly like lots of other aspects relating to ticketing
It should be better
Its not straightforward though.
Ticket systems are generally designed so once a ticket is purchased its unavailable.
An online system for reallocations would need to immediately make the ticket being exchanged available for others. Sounds simple but its just not what the system has been designed to do.
They could probably tweak the recently introduced ticket exchange system to handle it, but this is more complicated than the ticket exchange with refunds and additional payments being required depending of the current seats and the seats being moved to. Also the ticket exchange isnt instant and id imagine there's quite a lot of manual effort required that sits behind it.
Im not surprised the club have said f all that just get them to ring up if theyre so desperate to move.
Agree its not straightforward
If other clubs can do it and offer it then why cant we?
There may not have been a viable solution that could have been put in place in time but we've been saying that for a while now about a range of different ticket office deficiencies
Rab C NesbittTresorLuntalaProblem is mate we have far more fans than Walsall. Those best seats available to renew would be in loads of baskets at the same time if the online window opened at 9am today. Plus people wanting to swap multiple seats would be at a disadvantage. I can understand them doing it over the phone or in person tbh. And I think the TO has lots of faultsI completely agree as well. I was hoping the ticket office would get a complete overhaul over the Summer, it may still happen, but given the process in place today, that hasn’t happened yet.
I wasn’t thinking about the Walsall example to be honest, just in general. There has to be a better way than people being down there for 2 hours today waiting in a queue or not getting a call back until late on this afternoon.
I got a callback at 6.50. Fair play they actually did call back, though no better seats left, so stayed put. The girl on the phone sounded shattered. Or maybe bored. Either valid.
Don’t know why they changed it from last season tbh.
Get people who wanted to move, to register on line (but with a stated preference of where they wanted to move to, if possible).
The club would have then had a week to work through a database once any availability was known, including non-renewals, calling people back on a ranking taken from the online register. They’re doing that work anyway, but without any idea what numbers they’re dealing with.
Once all possibilities were then exhausted they drop a message out saying so, with no further calls then needing to be made.
Half the problem though, is that until 10AM they didn’t say how it was all going to work (when most people probably expected something online, like last year).
Rab C NesbittTresorLuntalaProblem is mate we have far more fans than Walsall. Those best seats available to renew would be in loads of baskets at the same time if the online window opened at 9am today. Plus people wanting to swap multiple seats would be at a disadvantage. I can understand them doing it over the phone or in person tbh. And I think the TO has lots of faultsI completely agree as well. I was hoping the ticket office would get a complete overhaul over the Summer, it may still happen, but given the process in place today, that hasn’t happened yet.
Correct. The instantaneous aspect of it all makes it easier for the ticket office to handle it themselves.
Much like Wembley tickets and, as another example, Oasis and I could go on, you’d have people watching tickets disappear from baskets and then call it, guess what, a shambles.
They called me back at about 8pm last night. So I suspect there are some frayed tempers and mistakes being made.
They told me I should have asked to do the relocation last week before the ST renewal expiry, as all we want is to shuffle our tickets up to be next to each other as we already have one gap (with an ST holder that is moving elsewhere) and one of our lot isn’t renewing. Did I just completely misunderstand what the relocation window is for?
The Devlin DisguiseThey called me back at about 8pm last night. So I suspect there are some frayed tempers and mistakes being made.
They told me I should have asked to do the relocation last week before the ST renewal expiry, as all we want is to shuffle our tickets up to be next to each other as we already have one gap (with an ST holder that is moving elsewhere) and one of our lot isn’t renewing. Did I just completely misunderstand what the relocation window is for?
No , that’s rubbish isn’t it. You did exactly what you were asked to do.
It could all have been sorted if they collected data from an online list as I posted above, in a timeframe to suit the club.
Sorting yours out would have created better opportunity for others too.
Did you get sorted though, as looks like only 400 didn’t renew?
No, she said it was too late as all our block is now sold out (which can only mean the non renewal seat got sold yesterday) and then put the phone down on me.